Refund Policy
At CyberPhantom IT LLC, we take pride in offering thoughtful, customized consulting and technical services designed to meet the specific needs of each client. Due to the nature of our services, all purchases are final, and we do not offer refunds under normal circumstances.
General Policy
All payments made for services, including consulting, training, support, workshops, and digital transformation services, are non-refundable.We do not offer partial refunds for unused time, missed sessions, or services that were booked but later deemed unnecessary by the client.
Exception: “Not Sure Where to Start” Discovery Session
We understand that some clients may be unsure about what type of service they need. To accommodate this, we offer a “Not Sure Where to Start” Discovery Session, which includes:
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A flat fee of $200
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A personalized 1-on-1 consultation
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A scope breakdown and time estimate for recommended services
If, during this session, we determine that the support you need falls well below the value of the session (e.g., simple guidance like how to run a system update), we will adjust the pricing accordingly. In such cases:
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You may receive a partial refund, or
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You may choose to apply the remaining balance toward future services
This decision is made solely at our discretion and on a case-by-case basis, based on the value and complexity of the assistance required.
Consulting Session Transparency
Before any project begins, clients will receive a detailed quote and estimated scope of work during their initial Discovery Session. This ensures transparency in pricing and helps avoid surprises.
If CyberPhantom IT determines that the requested service cannot be delivered or is outside our scope, we will notify you, and only the Discovery Session fee will be charged.
Additional Terms
No refunds will be issued for missed appointments, no-shows, or cancellations that fall outside our Cancellation Policy. Refunds are not offered due to changes in client priorities, budget, or third-party vendor issues once work has started. All requests for exceptions must be made in writing within 7 days of the service.